Please allow 2 business day to process in addition to the shipping times listed below for your selected shipping method.
| Country/Region | Shipping Method | Estimated Delivery Time |
| Uniteds States | Standard Shipping | 7-10 Business Days |
| Canada | Standard Shipping | 10-15 Business Days |
| Australia | Standard Shipping | 7-10 Business Days |
| New Zealand | Standard Shipping | 10-15 Business Days |
| United Kingdom | Standard Shipping | 7-10 Business Days |
| Germany | Standard Shipping | 10-15 Business Days |
| France | Standard Shipping | 10-15 Business Days |
| Spain | Standard Shipping | 10-15 Business Days |
| Netherlands | Standard Shipping | 10-15 Business Days |
| Italy | Standard Shipping | 10-15 Business Days |
| Japan | Standard Shipping | 10-20 Business Days |
| Rest Of the world | Standard Shipping | 15-45 Business Days |
Service area exclude：Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.
Due to the increased order volume, please allow an extra 1-2 business days for expedited shipping to US. We appreciate your patience!
If you are ordering from Canada, please remember to include a space in your zip code. For example: K1A 0B1
Due to the covid-19, the standard shipping may be delayed for 2-3 business days. Thank you for your patience.
For some remote and regional areas, please allow 3 business days for shipping delay.
WHERE IS MY ORDER?
Your shipping confirmation will be received only when your items are fulfilled. Please fill in your both account email and order number in order to monitor order status. Click here.
Reminders
- Please note that we are only able to deliver to PO Boxes via expedited shipping, NOT express shipping. Please make sure to enter a physical address to avoid any issues with your shipment.
- Customs taxes vary by country and will be charged according to the local customs policies. If you were required to pay a customs fee, please contact us for further assistance.
- If your shipping address is located in a rural community, you may have to pick up your package from your regional post office. For rural or remote regions, please allow an additional 1-2 days for delivery. We appreciate your patience!
- If your order has already been shipped, we will be unable to redirect it. Here are some alternate options:
Once the package has been delivered to your regional post office, you can contact the post office directly to request them to redirect it to an alternate address. Please note that this is done at the discretion of the postal office.
If you need further assistance, please contact our customer service. we're more than happy to help! - When placing an order, please review your personal information (i.e. shipping address, phone number, email) carefully to avoid any issues or delays getting your order. Thank you!
If you don't receive your package on time, please feel free to contact our customer service. As a friendly reminder, all shipping times listed in the chart above are calculated in business days and do not include weekends.
